Hi, Thank you for contacting PluginBazar and bringing your concern to our attention. We’re sorry for the inconvenience due by this issue and the late reply.

Please make sure you are using the latest version of this plugin.
In order to get a notification, you have to start the listener in a new tab in your browser.

Also please look at the settings>Custom audio and Check by Order Status and save it as default.

If you are using the pro plugin please look at the Custom Rules and set them as default.

We think your issue will be solved by following these steps.
Let us know what happened, Waiting to hear back from you,

If you require any further assistance don’t hesitate to get in touch.

Regards,
Pluginbazar

In that case, you can see the webhook. It’s inside WooCommerce Settings > Advanced > Webhook > Order Listener - On Update and Order listener.
make sure both webhook for the Order Listener are active.

try that and let us know what happned.Waiting to hear back from you.

Regards

Hi, Thank you for contacting Pluginbazar.

If you already tried this troubleshooting guide and still the problem persists, we are sorry again about such a situation with the plugin.

We now need to investigate the issue directly on your website. So, please share a credential over email at admin@pluginbazar.com with the subject: “Credential for ticket:4870”. We will immediately troubleshoot it and come up with a solution.

We are looking forward to helping you.

Regards,
Masum, Pluginbazar Supports

Hi,
We did not get any email for login credentials.
Please recheck the email address (admin@pluginbazar.com)
and send us the credentials at admin@pluginbazar.com with the subject: “Credential for ticket:4870”.

Regards

Hi,
We have got credentials. Now we are login into your site to investigate the issue. please allow us some time and stay with us. Whenever the issue is fixed we will notify you.

Regards