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Viewing 14 posts - 1 through 14 (of 14 total)
leoromero2680 May 21, 2023 at 4:52 am
#5691

Hi

I buy de pro version. I have a license number. In the wordpress activate process presents this:

cURL error 28: Connection timeout after 10001 ms

And license dont work

Thanks

Masum May 21, 2023 at 12:55 pm
#5693

Hi Leo,
Thank you for contacting Pluginbazar and bringing your concern to our attention. We’re sorry for the inconvenience due to this issue.

Can you please check My Account on the PluginBazar and License sections? if any domain is registered under your license key please remove it and try again to activate the license key on your desired domain.

If those steps do not solve the issues then we need to investigate the issue directly on your website. So, please share a credential over email at admin@pluginbazar.com with the subject: “Credential for ticket: 5691”. We will immediately troubleshoot it and come up with a solution.

We are looking forward to helping you.
Waiting to hear back from you.

Regards

  • This reply was modified 1 week, 2 days ago by Masum.
leoromero2680 May 21, 2023 at 7:30 pm
#5695

But this license works fine since the installation. Is the same server and the same site. Only i update de wordpress.

Masum May 21, 2023 at 7:34 pm
#5696

Can you please update the site to 6.2.2 and check again?

leoromero2680 May 21, 2023 at 7:52 pm
#5697

I have worppress 6.2.2
woocomerce 7.7.0
PHP 8.0

The error is the same

cURL error 28: Connection timeout after 10000 ms

I dont have any domain in the myaccount in pluginbazar. IN the license panel i see the 0 of 1 in the status indicator indicator.

Masum May 21, 2023 at 8:28 pm
#5699

Hi,
did you use any firewall/security plugins? often firewall/security plugins trigger this issue. If so, please deactivate the firewall/security plugin and try to activate it again.

let us know what happens.
waiting to hear back form you.

Regards

leoromero2680 May 21, 2023 at 9:15 pm
#5700

I oont have any firewall/security plugins. But this license works fine since the installation. 1 month later happen this.

Masum May 21, 2023 at 9:19 pm
#5701

Can we have an access on your website, so that our developer can investigate the issue directly on your website and come up with a solution.

leoromero2680 May 22, 2023 at 7:17 pm
#5702

Hi
I need a solution please. I buy the plugin, have the license number in mi account, but the license in this momento keep inactive.

the error is the same: cURL error 28: Connection timeout after 10000 ms

In the hosting help panel tell me that this error is caused by the plugin.

leoromero2680 May 23, 2023 at 6:22 pm
#5704

Can you hellp me please? I do not understand this. Initially when I bought the license everything worked fine. The plugin worked great for 2-3 weeks. This means that my hosting is fine. From one moment to another the license was deactivated and I have not been able to activate it and in “my account” I do not have any registered domain. I need a solution.

leoromero2680 May 23, 2023 at 7:28 pm
#5705

Your site was unable to connect to WordPress.org at 198.143.164.251, and returned the error: cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received. This appears in health of the wordpress site and the hosting says that it is an error of the plugin that looks for that IP

leoromero2680 May 26, 2023 at 6:05 pm
#5711

Hi. Can you give a solution please? I have not received an answer for days, much less a solution. I remind you that I bought the pro plugin.

Masum May 26, 2023 at 10:42 pm
#5712

Hi Leo,
We are extremely sorry for the issue and the late reply. we have checked our plugins with other servers and did not find any issues.

We suspect that the issue is specific to your site or server related. to resolve the issue we need your site access for finding the issue and come up with a solution.

Please share your site access with us at admin@pluginbazar.com
Our developer team will immediately troubleshoot it and come up with a solution.

We are willing to help you.

Regards

Masum May 28, 2023 at 2:20 pm
#5715

Hi Leo,
We are extremely sorry for the issue and the late reply.

We have just tweaked our licensing system. Can you please check and let us know if the license activating or not?

Waiting for your reply.

Regards

Viewing 14 posts - 1 through 14 (of 14 total)
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Ticket Details - #5691
Customer
leoromero2680
Status
opened
Assignee
Masum