Duplicate payment for single order

Professional WordPress Themes & Plugins Forums WooCommerce Open Close Duplicate payment for single order

This topic contains 3 replies, has 2 voices, and was last updated by  Pluginbazar 5 months, 1 week ago.

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #235

    corell
    Participant

    Dear sir / madam,

    Last week I have emailed you about the purchase of the Open close
    plugin.
    You have provided very quick reply and I have successfully installed the
    plugin in my first site.

    Thank you very much for that.

    Because I was in a real hurry last week, and the website stated: Payment
    pending, I have paid for my order twice.
    One time with Paypal, and one time with Visa/Mastercard.

    For now I only need the 10 site license.

    Could you please tell me how I can get the refund? Because now I have
    paid two times, but have and need only one product.

    Thank you very much for the reply

    With kind regards,
    Corella

    #241

    corell
    Participant

    Dear sir / madam,

    I have not yet received more information. Can you please provide me the information of what I need to give you so you can refund.

    Thank you

    #260

    Pluginbazar
    Keymaster

    Hello,
    Thank you for contacting at Pluginbazar. Yes we noticed that you paid 2 times for a single order.

    But there was 1 order created at Pluginbazar.com. The problem with the 2checkout server to process the order. Don’t worry we are contacting with 2checkout from the day you report this issue.

    Hopefully you will get refund within couple of days.

    We will keep posting updates here, Thank you

    #274

    Pluginbazar
    Keymaster

    Hello corell,
    This is an final update on your refund. We refund the money to your Bank what you have paid us additionally for WooCommerce Open Close.

    Please let us know any more query you have. Thank you.

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